This Privacy Policy explains how Caonabo Airlines ("we", "us", or "our") collects, uses, shares, and protects your personal information when you visit our website, book a flight, or use our services. We are committed to safeguarding your privacy and handling your data responsibly.
We collect information you provide directly, such as your name, date of birth, contact details, passport or identification details, payment information, and travel preferences. We also collect information automatically when you use our website, including your IP address, device and browser type, and pages visited, through cookies and similar technologies.
We may share your information with trusted third parties who help us operate our services, such as payment processors, IT providers, and partner carriers, as well as with airports, government authorities, and border agencies where required by law. We do not sell your personal information.
Our website uses cookies to keep you signed in, remember your preferences, analyze traffic, and improve your experience. You can manage or disable cookies through your browser settings, though some features may not function correctly without them.
We apply appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. Payment data is handled through secure, encrypted channels.
We keep your personal information only for as long as necessary to fulfil the purposes described in this Policy and to meet legal, tax, and regulatory obligations.
Because we operate flights between Haiti and the Americas, your information may be transferred to and processed in countries other than your own, including Canada, Chile, and Brazil. We handle your personal information in accordance with the applicable data-protection laws in the countries where we operate — such as Canada's PIPEDA and Brazil's General Data Protection Law (LGPD) — and take steps to ensure your data remains protected wherever it is processed.
Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and you may object to or restrict certain processing. To exercise these rights, please contact us using the details below.
Our services are intended for adults. Bookings that include minors must be made by a parent or guardian, who is responsible for the information provided.
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the effective date reflected by the most recent update.
If you have any questions about this Privacy Policy or how we handle your data, please contact us at support@caonaboairlines.com.